Policies

Terms of service

These terms cover your use of the GetSmart website and the purchase, installation and support of our smart home kits and services.

Products & pricing

All prices are shown in Egyptian Pounds and include VAT at 14 percent. Prices and kit contents may change over time; the price and details shown at the time you order are the ones that apply to your order.

Orders

Placing an order is a request to buy. Your order is confirmed once we accept it, after which we contact you to arrange delivery and installation. We may decline or cancel an order where a product is unavailable or details are incorrect, and will refund any payment made in that case.

Installation

Installation is carried out by GetSmart or our authorised technicians. To install your system we need safe access to the property and suitable conditions on the agreed date. Your warranty depends on the system being installed and serviced by us or our authorised technicians.

Using your system

Your kit is controlled through the free Smart Life app, which is provided by a third party and subject to its own terms. A working WiFi connection is required for smart features to function.

Warranty & support

Every kit is covered by our warranty. Delivery and installation are described in our Delivery & installation policy, and returns in our Returns & refunds policy.

Liability

To the extent permitted by law, GetSmart is not liable for indirect or consequential losses. Nothing in these terms limits any rights you have under Egyptian consumer law.

Governing law

These terms are governed by the laws of the Arab Republic of Egypt.

Changes

We may update these terms from time to time. The version published on this page is the current one.

Questions about these terms? Message us on WhatsApp at +20 107 016 9607 or use our Contact page.